Messages

The Messages page is a private, real-time chat for your clinic's staff — direct messages and group conversations, delivered instantly.

Messaging your team

Starting a conversation

1. Open Messages and click New conversation.
2. Pick one or more clinic members. Choosing one person starts a direct message (if you already have a DM with them, temetro reopens it instead of creating a duplicate). Choosing several creates a group, which you can name.
3. Type and send. Messages arrive for the other person immediately — no refresh needed.

Attaching files and appointments

Next to the message box, the + button lets you attach:

• Files — pick one or more files from your device (up to 10MB each). They upload and appear as chips above the box; recipients see a tap-to-download chip in the thread.
• Appointments — search by patient name and pick an appointment to share. It's sent as a tidy appointment card (name, date/time, type, provider) — a snapshot, so it still reads correctly even if the appointment changes later.

You can send attachments with or without a text message. Remove a staged attachment with its × before sending.

Staying on top of things

• Unread badges on conversations show exactly how many new messages are waiting; opening a conversation marks it read. The Unread filter narrows the inbox to just those conversations.
• In a thread, messages render as chat bubbles (yours on the right, theirs on the left) grouped by day (Today / Yesterday / date), with consecutive messages from the same person bundled under one name and timestamp — so long conversations stay easy to scan. Shared files and appointments appear as compact attachment cards in the thread.
• Notifications appear in the app when you receive a message while looking at another page.
• A call button sits to the left of each conversation in the inbox — click it to jump to Meetings with that person preselected, ready to schedule or ring them in.

System messages

Sometimes temetro itself sends you a message — for example, when an employee asks to reset their password but no email provider is set up, the clinic's admins get a System notice so they can step in. These conversations are easy to spot: they show a System badge and a shield icon instead of a person's initials.

A System conversation is read-only — there's no message box and no call button, because there's no one on the other end to reply to. Some System messages are actionable: a password-reset notice, for instance, links straight to that employee in Care Team so an admin can set a new password for them.